The use of this site is governed by the policies, terms and conditions below. Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions.
Feather Light Productions (FLP) reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered.
All prices are shown in Australian dollars.
Payment Methods and Processing
FLP currently accepts Paypal and Visa and Mastercard via Paypal and Stripe only. Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.
Change of Address
FLP cannot be held responsible for an incorrect address being entered on your order. If your delivery address differs from the one given on checkout please notify us ASAP and we will make all attempts to correct the information.
In the event that you receive a faulty product, notification must be given within 3 days of receiving the item, and return of the product must be received within 10 days.
Please contact the FLP Office via contact form through the website to notify us. You will be sent an email containing a Returns Authorisation Number and instructions on returning the faulty item. Please include the invoice you received with your parcel. FLP is not responsible for return items that are lost in the post. We suggest returns be sent via express parcel or registered Australian post. Please include the receipt for your postage in the return parcel otherwise we will not refund the postage cost. A refund or exchange will be made on receipt of the item.
Please use the provided online return/exchange sheet to indicate the reason for your return/exchange and the Returns Authorisation Number.
Conditions of Gift Certificates
Certificates can be redeemed for merchandise only and not for cash.
Certificates can only be redeemed with Feather Light Productions, not with any other reseller of Feather Light products.
Gift certificates are valid for 12 months from date of issue.
No change or credit will be given: any remaining balance on the card can only be used in whole or part against future purchases.
Gift Certificates are in $AUD only
All items are copyrighted and should not be reproduced by any party other than Feather Light Productions.